Access this exclusive resource designed for Robb Lightfoot’s intercultural class at Shasta College. Enhance your cultural communication skills by gettying your free copy today. Click here to download the PDF.

This book is intended to be a companion volume to The Intercultural Toolkit textbook, but, obviously can be of help to anyone studying intercultural communication even if that book is not in play. The stories here should give the reader some idea of the wide range of misunderstandings and challenges that can come from different expectations that arise when cultures mis-align. But there is hope! Read on.  Click here for your free PDF download.

The word "reframe" appears often, as does te idea of changing the structure or formality of a situation and making explicit the source of the friction. This is all good, but the reality is, as students of communication know, better communication does not solve all problems, and that first impressions can be difficult or impossible to change. This brief volume does not go into depth on the variety of communication model or principles, such as the irreversibility of communication or that it is impossible to not communicate. Even silence communicates something, intended, accurate, or not. A deeper understanding of these ideas can be found in a free download of the textbook at www.interculturaltoolkit.com.